18 hours after, I left office and bought a couple of prepaid card (Buddy) and a SIM pack for use with my temporary GSM-only phone while trying to fix my Motorola. I’ve tried reloading the card but the network says that I have entered an invalid PIN. So I verified the 14-digit PIN. Pretty sure the PIN is correct but the system is always returning an invalid PIN message. Bullshit! So I tried the other prepaid card and the result is the same. I also tried loading it on the new SIM pack that I just bought earlier and the stupid network still says that I have entered and invalid PIN which is, again, bullshit! I’m not blind!
So I decided to call customer support which they call “Customer CARE”. I don’t CARE what you call it anyway. My phone’s earpiece said something like “you cannot call support if you don’t have load”. So you cannot call support if you’re having trouble with reloading your prepaid subscription? That’s another bullshit! So I used my new SIM Pack to call support. I have waited about 13 minutes before an agent has picked up my call and greet me the usual way. “How may I help you?” I described my problem in detail then the agent asked for my number and then they found out that my airtime balance is 0 pesos. Guess what their theory is? The agent told me something that will derive to this phrase: “You will sometimes have problems reloading if you don’t have a load.” What? Come again? Are you kidding? So when should I reload? … they want you to reload only if you already have a load. That’s bullshit number 3. Anyway, I kept quite for a while and then here comes the resolution. “Sir you can try doing the “pasaload” from another phone(with a load of course) to your problematic phone and then send “RELOAD
They could have told me that they are currently having problems with their prepaid systems or such and that I should wait a few moments for it to be fixed. I would have been a little happy to hear that rather than bullshits.
This is what they call “Simply Amazing!” in the advertisements, simply bullshitting the subscribers. I’m transferring to other cellular network first thing tomorrow and am hoping that they could offer me better services.
1 hour and 15 minutes has passed and thank God someone has answered from the customer support. They want me to go to the nearest SMART wireless center and bring both prepaid cards for verification. This is bullshit number 4. They want me to wait until tomorrow for the service I need tonight.
It’s 11:19 PM and I am going out my apartment and walk 500 meters to buy electronic load instead. The electronic load worked fine and now I can connect to the internet and post this blog entry, hoping that someday they will realize.